If your SONY device fails, the SONY Manufacturer Warranty will cover the repair or replacement. It also covers accidental damage, such as spills or drops. The Sony Manufacturer Warranty is included in the price of your Sony product, so it’s a smart way to protect your investment. But if you’re looking for extra protection, there are also first-party extended protection plans.
Warranty Coverage
If your Sony Product fails within the warranty period, you can get it fixed or replaced. This warranty covers defects in the materials and workmanship of the product. However, it does not cover damage due to improper use, negligence, or operation in violation of user manuals or instructions. You may also not be eligible for the warranty if your product was purchased from a non-authorised reseller, or if you’ve damaged it by breaking it or mutilating it in any way.
The best way to protect your new Sony gear is to buy a multi-device warranty plan from Asurion Home+. This coverage plan will help you repair almost every type of device in your home, and it even includes tech support. Plus, it’s easy to claim and uses robust digital security to protect your devices from hackers. It’s also the cheapest and easiest way to protect your technology. That’s why it’s trusted by 300 million people worldwide.
Repairs
If your Sony camera, TV, camcorder, or other Sony electronics are broken or in need of repair due to a defect, SONY Manufacturer Warranty covers most repairs for free. Most common repairs are covered including shutter error, lens error, wet camera, battery and SD card issues. You will need to present a dated purchase receipt from an authorised reseller to take advantage of the Manufacturer Warranty, which is valid for a limited period from the date of purchase. During this period, you can send in your device for repairs and replacements to a local Authorized Sony Service Center.
Depending on your Product’s warranty terms, you may also have an opportunity to upgrade to the SONY Protect Plan or a SONY Protect Plus Plan. These plans provide additional protection for things like accidental damage, water damage, and surge protection. In some countries, a Tourist Limited Warranty (TLW) is available to people who buy select products outside their country/area of residence. TLW is a more expensive option than the standard warranty, but it may be worth the cost for peace of mind.
Replacements
If a Sony product is found to be defective during the warranty period, it may be replaced with new or refurbished parts at no extra cost. Replacements are available to customers within the country of purchase, or where applicable, overseas. To make the most of your SONY Manufacturer Warranty, be sure to follow the product owner’s manual and instructions carefully to avoid damage or loss. Failure to do so could result in a warranty claim that is denied, or an incomplete replacement.
If a product is determined to be defective under the SONY Manufacturer Warranty, it must be presented at an Authorized Sony Service Center. This is the best way to be sure your warranty claim is a success. You must also present a dated authorised reseller’s invoice or receipt that shows the date of your original purchase in order to get the full benefits of this warranty. Depending on the size and complexity of your claim, you may be required to pay for shipping, local customs and other related costs.
Warranty Claim Help
When you have a warranty claim, you need to get it resolved as quickly as possible. Warranties in cars and homes are intended to protect consumers if a product is damaged or goes wrong. The best way to do this is to call the company and speak to a representative. They can help you troubleshoot any issues that you are having and give you instructions on how to proceed.
Alternatively, you can also use Sony’s online chat option or email support service. This may take longer than a phone call, but you’ll have a record of your conversation in case you need to escalate your case later on. Having your product and invoice in front of you can be helpful when talking with the representative on the phone. It can also be helpful to take notes during the conversation. This will make it easier to explain your situation later on when you are trying to resolve a warranty issue with Sony.
Final Word
All Sony Products are warranted to be free from manufacturing defects for the period of time set forth on the Limited Warranty card that comes with your product. This warranty is not a contract, and to the extent allowed by law, it excludes all implied warranties, including those of satisfactory quality or fitness for a particular purpose.
